ab89 Terms and Conditions — Complete User Agreement

ab89 ("Company", "we", "our") is an online gaming and betting platform that provides entertainment services for Bangladeshi players. These terms apply to all users ("you", "member", "player").

1.1 Applicability of Terms

This agreement takes effect from the moment you first visit the ab89 platform or open an account. Accessing, browsing, or using our website in any way means you have accepted these terms.

1.2 Language

These terms are provided in Bengali and that is the sole official version. In the event of any dispute, the Bengali version will apply.

1.3 Relationship with Other Policies

Alongside these terms and conditions, our Privacy Policy and Responsible Gaming Policy also apply. These three documents together form your complete agreement.

2.1 Registration Process

To play on ab89, you must open a personal account. During registration, you must provide accurate, complete, and up-to-date information, including:

• Your full name (as on your national identity card)
• An active email address
• A valid mobile number
• Date of birth (for age verification)
• Your preferred payment method details

2.2 One Account Policy

2.3 Account Security

It is your responsibility to keep your login details (username and password) confidential. You are responsible for all activity carried out from your account. If you suspect that your account has been accessed without authorization, notify our support team immediately.

2.4 KYC Verification

ab89 reserves the right to verify your identity at any time. This process may require a copy of your national identity card, passport, or driving license. Withdrawals may be held until verification is complete.

3.1 Ineligible Persons

The following persons may not open or use an account on ab89:

• Anyone under the age of 21
• Anyone whose account has previously been closed or banned by ab89
• Anyone who has registered for self-exclusion
• ab89 officers, employees, or members of their immediate family

3.2 Age Verification

We may request proof of age documentation at any time. Failure to provide the required documents will result in the account being suspended.

4.1 Welcome Bonus

ab89 offers new members a 120% bonus on their first deposit up to ৳20,000. The following conditions must be met to receive this bonus:

• Minimum first deposit of ৳100
• The bonus amount must be wagered 10 times
• The wagering requirement must be completed within 30 days of claiming the bonus
• The bonus cannot be combined with any other bonus

4.2 VIP Cashback Program

ab89's VIP program has 4 levels, and each level comes with weekly cashback benefits:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

Players can move up to higher levels based on their activity and loyalty to the platform.

4.3 General Bonus Terms

• All bonus offers may be changed or withdrawn at the sole discretion of ab89
• Bonuses may be cancelled if there is suspicion of misuse or fraud
• Bonus balances cannot be withdrawn before the wagering requirement is met
• Claiming bonuses from multiple accounts is strictly prohibited

5.1 Accepted Payment Methods

Deposits and withdrawals on ab89 can currently be made using the following methods: bKash, Nagad, Rocket, and Upay.

5.2 Deposit Limits

5.3 Withdrawal Limits and Timeframes

• Minimum withdrawal: ৳1,000
• Processing time: Generally completed within 15 minutes to 2 hours
• Withdrawals may be delayed if KYC verification has not been completed
• ab89 reserves the right to temporarily hold withdrawals in cases of suspicious activity

5.4 Currency and Conversion

All transactions on ab89 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

5.5 Payments from Your Own Account

All deposits must be made from a payment method registered in your own name. Transactions through third parties are strictly prohibited and may result in account closure.

6.1 Game Rules

ab89 offers various types of games — slots, live casino, fishing games, and sports betting. Each game has its own rules, which can be found in the game interface.

6.2 Technical Issues

If a technical error or disconnection occurs during a game, the game provider's server log will be considered the definitive record. ab89's decision on such matters is final.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game and sports event. ab89 reserves the right to change these limits at any time. For unusually large bets, ab89 may review the request.

6.4 Game Results

All game results are determined by a Random Number Generator (RNG) and are regularly audited by third parties. ab89 is committed to ensuring fair play.

The following activities are strictly prohibited on the ab89 platform:

• Playing games using automated software, bots, or scripts
• Bonus misuse or bonus arbitrage
• Using the platform for money laundering
• Playing on behalf of a third party or using their funds
• Any attempt to predetermine the outcome of a game
• Harassing other users or behaving dishonestly
• Disrespectful behavior toward ab89 staff
• Using fake or altered identity documents
• Operating multiple accounts
• Operating an account on behalf of someone who has been banned from ab89

8.1 Closure by the User

You may voluntarily close your account at any time by contacting our support team. You will be given the opportunity to withdraw any available balance before the account is closed.

8.2 Closure by ab89

ab89 may suspend or close an account in the following circumstances:

• Suspicion or evidence of a breach of terms
• Providing false or incomplete registration information
• Failure to pass age verification
• Extended inactivity (more than 12 months)
• Failure to submit KYC documents
• As per the guidelines of the regulatory authority

8.3 Inactive Accounts

If an account has no login or transaction activity for 12 months, it will be considered inactive. The balance of an inactive account will be maintained, however administrative fees may apply.

ab89 places the highest importance on protecting your personal information. Please read our Privacy Policy for complete details on how we collect, use and store your information.

9.1 Purpose of Data Use

• Account verification and management
• Payment processing and fraud prevention
• Providing customer support
• Ensuring legal and regulatory compliance

9.2 SSL Security

ab89 uses SSL encryption technology to keep all your personal and financial information secure. Data security on our platform is always ensured.

10.1 Service Guarantee

ab89 always strives to provide a reliable service, however liability is limited in the following cases:

• Issues caused by internet connection disruptions
• Technical issues with third-party game providers
• Force majeure (natural disasters, government restrictions)
• Cyber attacks or hacking attempts beyond our control

10.2 Liability Cap

In any situation, ab89's maximum liability is limited to the actual balance in your account. ab89 is not responsible for indirect or incidental losses.

ab89 takes responsible gaming very seriously. We believe that gaming should be for entertainment purposes only.

11.1 Self-Regulation Tools

• Deposit Limits: Set daily, weekly or monthly deposit limits
• Time Limits: Set how much time you spend playing games each day
• Reality Check: Activate reminders for regular breaks
• Self-Exclusion: Take a break from your account for a set period of time

To learn more about responsible gaming, visit our Responsible Gaming page.

11.2 Support

If you feel your gaming habits are becoming a problem, please contact our 24/7 live chat support. Our Bengali-speaking team is always ready to help you.

ab89 reserves the right to amend these terms and conditions at any time. For any significant changes:

• The updated date will be published on this page
• Registered users will be notified by email or via a notice on the platform
• Continued use of the platform after changes have been made will be considered acceptance of the new terms

We expect you to visit this page regularly to stay informed about the latest terms and conditions.

13.1 Support Channels

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24/7 support available in Bengali (on the ab89 platform)
• Email: [email protected]

13.2 Complaints Process

After a complaint is submitted, we will try to respond as quickly as possible. Complex matters may take additional time to resolve. All communication can be conducted in Bengali.

13.3 Dispute Resolution

Any dispute arising from this agreement will first be attempted to be resolved through direct communication. ab89's decision will be considered final unless relevant law dictates otherwise.